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Desktop Support Engineer L1 IN

Excis Compliance
Gurugram District, हरियाणा
पूर्णकालिक
3 सप्ताह पहले

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT INDIA!


Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.


·        Client in 190+ countries

·        6000+ Engineers

·        200+ Enterprise Clients


We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
Start your journey with Excis and grow with us!


What You’ll Do:

  • Ensure smooth daily IT operations at BH-owned locations, responding to user needs promptly and professionally.
  • Deliver onsite hands-and-feet support for server, network, and desktop infrastructure as directed by TechM or BH remote teams.
  • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
  • Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
  • Maintain IT inventory, coordinate vendor support, and assist with procurement and equipment triage under BH policies.
  • Support recurring meetings, events, and after-hours activities as required on a T&M basis.
  • Collaborate with internal technical teams on infrastructure projects, OT networks, and security-related deployments.


Requirements

What You Need:

  • 2–3 years of experience in desktop support or IT service delivery.
  • Solid troubleshooting skills in hardware/software, network basics, and mobile device support.
  • Intermediate proficiency in English and fluency in the local language.
  • Familiarity with enterprise service tools, SLAs, ticketing systems, and IT best practices.
  • Proven ability to prioritize, escalate as needed, and ensure timely incident resolution within customer-mandated metrics.

Benefits

Why Join Us?


At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

 

Ready to make a difference and grow your career? Apply now to join Excis in India and be at the forefront of IT support excellence!



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