Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Summary:
- CyberArk Privilege Cloud Management: Proven experience managing CyberArk SaaS Privilege Cloud and its associated components infrastructure.
- Tenant Management and Cloud Connectors: Strong understanding of Tenant Management, Secure Tunnel, and Cloud Connectors within CyberArk.
- CyberArk Onboarding: Experience managing CyberArk onboarding activities, including onboarding accounts via RESTAPI, manual onboarding, and bulk onboarding processes.
- Platform and Safe Creation: Ability to create new safes, accounts, and platforms in CyberArk and link new platforms to the CyberArk environment.
- Privileged Account Management: Securely managing and monitoring privileged account access to target hosts using Privileged Session Manager (PSM) and Privileged Session Manager Proxy (PSMP).
- LDAP & AD Federation: Strong knowledge of LDAP and AD Federation. Familiarity with secure integrations with external services such as LDAP/S and RADIUS.
- CyberArk PAS Components Knowledge: Familiarity with various CyberArk PAS components, including:
- Privilege Access Suite (PAS)
- Secure Password Vault and Safes
- Password Vault Web Access (PVWA)
- Central Policy Manager (CPM)
- Privileged Session Manager (PSM & PSMP)
- Application Identity Manager (AIM), Central Policy (CP), and Central Credential Provider (CCP).
- Password Management & Compliance: Experience managing privileged account passwords, including verification, change, and reconciliation, ensuring compliance with organizational policies.
- Session Management: Understanding of user sessions directed through PSM and PSMP for monitoring and auditing.
- Policy and Reporting: Experience in creating/modifying master policies, and generating reports on safes and user activity.
- Health Checks & Monitoring: Performing health checks on CyberArk infrastructure and monitoring various components to ensure system integrity and uptime.
- Troubleshooting & Configuration: Ability to troubleshoot configuration and connectivity issues related to PAM services and components, including network connectivity issues and load balancing.
- Server Administration: Proficient in Linux Red Hat 7/8, Windows Server 2016/2019/2022 administration.
- Database and Directory Services: Knowledge of managing database targets, LDAP, AD, and IAM systems.
- Networking Concepts: Understanding of networking concepts, including firewalls, routing, and load balancing.
- Disaster Recovery & Failover: Solid knowledge of CyberArk disaster recovery, failover, and failback mechanisms to ensure availability and business continuity.
- Vault Data Backup: Experience in Vault Data Backup processes for ensuring critical data is securely backed up and protected.
- Change Management: Proven experience in managing change processes, including preparing and executing delivery plans during Change Advisory Board (CAB) reviews.
- Incident Handling: Responsible for managing complex and escalated incidents and requests with a focus on resolving issues efficiently.
- KPI Compliance: Ensuring adherence to KPI metrics for incident and service request resolution, including timely communication and escalation procedures.
- Stakeholder Communication: Providing input and updates to stakeholders involved in critical incidents, particularly during outages or system failures.
Who You Are
Experience: Minimum of 4-6 years of relevant experience in CyberArk administration and cybersecurity practices, with proven hands-on experience in Privileged Access Management (PAM)
Preferred Skills
- CyberArk Certifications: Certification as CyberArk Defender, Sentry, or CPC-PAM would be a plus.
- PowerShell & Python Knowledge: Basic knowledge of PowerShell and Python scripting for automation and system integration is a strong advantage.
- Troubleshooting Expertise: Advanced troubleshooting skills for identifying and resolving configuration, connectivity, and system performance issues related to PAM services.
- Report Generation: Experience using CyberArk’s PAS Reporter and Telemetry tools to generate and analyze operational reports.
- Team Collaboration: Ability to work as a key team player, participating in regular team reviews and contributing to continuous improvement.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
