Job Description: Customer Support Executive (US Insurance)
Position: Customer Support Executive
Experience Required: 5+ years
Location: Bangalore
Shift: US Shift (Night Shift)
About the Role
We are seeking an experienced Customer Support Executive with a strong background in the US P&C insurance domain – preferably commercial Insurance. The ideal candidate will have hands-on experience in underwriting back-office support like cleaning up underwriting data, quote creation handling customer queries, policy servicing, while ensuring compliance with US insurance regulations.
Key Responsibilities
- Handle inbound request via, chats, and emails from US-based business users.
- Provide accurate information and assistance related to policy coverage, billing, claims, renewals, and endorsements.
- Process customer service requests including policy changes, cancellations, reinstatements, and updates.
- Collaborate with underwriters, claims adjusters, and brokers to resolve complex customer queries.
- Ensure strict adherence to data privacy regulations.
Required Skills & Qualifications
- Bachelor’s degree (preferred) or equivalent relevant experience.
- Minimum 5 years of experience in customer support within the US insurance industry (P&C).
- Strong knowledge of insurance processes including policy administration, claims lifecycle, and regulatory compliance.
- Excellent communication skills (verbal and written) with a neutral/US accent.
- Proficiency in using CRM tools, MS Office, and insurance software platforms.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced, target-driven environment.
- Willingness to work US shifts (night shifts in India).
Preferred Skills
- Familiarity with NAIC, and state-wise insurance compliance.
- Experience in handling escalated customers and providing resolution.
- Knowledge of insurance coding and documentation standards.
What We Offer
- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Ongoing training and professional development.
- Exposure to global insurance processes and career growth opportunities.
Job Type: Full-time
Pay: ₹500,000.00 - ₹600,000.00 per year
Benefits:
- Health insurance
- Provident Fund
- Work from home
Work Location: Remote
Speak with the employer
+91 9845054929
