We are looking for a dynamic and dedicated Customer Support Executive to join our team. The ideal candidate will handle real-time support tasks including direct communication with workers and service providers. She will also play a key role in operational coordination and occasionally support on-ground activities.
Key Responsibilities:
- Make outbound calls to workers and service providers for onboarding, coordination, and feedback collection.
- Address incoming queries from customers and providers in a professional manner.
- Maintain detailed records of all communication in Excel sheets and internal systems.
- Assist the Operations team with daily tasks and coordination.
- Participate in field activities, including canopy setups and public interactions, as and when required.
- Provide feedback to the internal teams based on customer and provider inputs.
- Ensure a smooth and professional customer experience across all touchpoints.
Requirements:
- Strong verbal communication skills in Hindi and English.
- Basic knowledge of Microsoft Excel and Google Sheets.
- Comfortable with making high-volume outbound calls.
- Willingness to work both in-office and occasionally on-field.
- Ability to multitask and work in a fast-paced startup environment.
- Positive attitude, problem-solving mindset, and team spirit.
Perks and Benefits:
- Competitive Salary
- Growth and Learning Opportunities
- Supportive Work Culture
- Field Experience and Operational Exposure
Job Type: Full-time
Pay: ₹8,086.00 - ₹15,000.00 per month
Benefits:
- Paid sick time
Schedule:
- Day shift
Work Location: In person
Application Deadline: 25/06/2025
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