Responsibilities:
Follow up on Annual Maintenance Contracts (AMC):
Proactively contact existing customers to renew AMC contracts.
Provide information on the benefits of AMC renewal and address customer queries.
Collaborate with the sales team to identify potential upselling opportunities during AMC follow-ups.
Prepare accurate and detailed quotes for LED boards, factory automation solutions, and IT SaaS solutions.
Follow up with customers to convert quotes into orders and track the progress of pending quotes.
Coordinate with the finance department to ensure timely collection of payments from customers.
Regularly follow up with customers to remind them about pending payments and resolve any payment-related issues.
Accurately enter and update customer information, interactions, and activities in the CRM system.
Generate reports from the CRM system to track customer interactions, sales progress, and AMC renewals.
Qualifications and Experience:
Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
2-3 years of experience in sales and customer relationship management.
Proven track record in generating quotes, following up for payments, and maintaining customer relationships.
Proficiency in using CRM software and Microsoft Office suite.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Provident Fund
Experience:
- Customer support: 1 year (Required)
Language:
- English (Required)
Location:
- Alkapuri, Vadodara, Gujarat (Required)
Work Location: In person
Expected Start Date: 01/07/2025
