Job Title: Customer Support Executive (Voice)
Location: Pune
Employment Type: Full-Time, Permanent
Job Description:
We are seeking enthusiastic and customer-focused individuals for the role of Customer Support Executive (Voice). This role is ideal for candidates who are passionate about delivering excellent customer service and are comfortable communicating in both English and Hindi.
Key Responsibilities:
- Handle customer queries and concerns via voice calls
- Provide effective solutions and ensure customer satisfaction
- Maintain a positive and professional attitude toward customers at all times
- Record customer interactions and maintain accurate records
- Collaborate with internal teams to resolve issues
Requirements:
- Experience: 0 to 3 years in a customer support or similar role
- Languages: Proficiency in English and Hindi (both spoken)
- Education: Any undergraduate degree (UG: Any Graduate)
- Shift: Rotational shifts (including night shifts, if applicable)
- Location: Pune
Compensation:
- Freshers: ₹3 LPA
- Experienced Candidates (up to 3 years): Up to ₹4 LPA
Industry: BPM / BPO
Department: Customer Success, Service & Operations
Role Category: Customer Success
Job Type: Full-time
Pay: ₹300,000.00 - ₹400,000.00 per year
Schedule:
- Rotational shift
Work Location: In person
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