Customer Support Executive

Job Post : Customer Support Executive

Job Description :
Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.

* Resolve customer complaints in a timely and professional manner

* Monitor customer feedback and provide recommendations for improvement

* Follow Quality Assurance & compliance guidelines.

* Location:Sitapura/Mansarovar

* Shift timings: Rotational Shifts

* Working Days: 05 Days (Rotational)

* Weekly Offs: 02 Days (Rotational)

PERKS & BENEFITS

* Incentives: Performance Based

* PF & Medical Benefits

ELIGIBILITY CRITERIA

* Bachelor’s degree in any field

* Excellent written and verbal communication skills

* Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS

* Excellent communication skills (verbal & written)

* Knowledge of basic computer applications and programs

* Knowledge of customer service principles and practices

* Excellent customer service skills

* Ability to multitask and prioritize tasks

* Ability to work independently and as part of a team

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Provident Fund

Ability to commute/relocate:

• Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person