At Cogoport, Customer Success Manager (CSMs) are the first point of contact for businesses moving goods globally. As a CSM, you own the customer relationship from lead qualification to freight booking. You are not just selling; you are helping businesses navigate international logistics with better prices, faster solutions, and trusted service.
This is a high-impact, high-reward role where your negotiation, consultative skills, and hustle will define your success. If you enjoy closing high-ticket deals, building trusted relationships, and redefining freight solutions, you will thrive here.
What You Will Do
-Handle inbound and outbound customer leads, understand shipping needs, and consult on solutions.
-Share freight quotations and rate comparisons to drive informed decision-making.
-Negotiate with customers to close shipments profitably.
-Follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn.
-Manage booking handovers to Operations team with complete documentation.
-Maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time.
-Achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets.
-Build customer relationships by understanding business models, seasonal patterns, and freight requirements.
Success Metrics
-Achieving and crossing revenue targets set by the company.
-Average ticket size booked and Margin protection across bookings
-CRM hygiene score (activity logging and updates)
-Customer satisfaction/NPS score post-booking
Who You Are
-4+ years of experience in B2B inside sales, customer success, logistics.
-Strong commercial acumen — ability to negotiate pricing, margin, and urgency.
-Hustler mindset — proactive, organized, and customer-obsessed.
-Fluency in English and Hindi (regional language skills a bonus).
-Bachelor's degree (Commerce, Business Administration, Logistics preferred).
-Bonus: Familiarity with INCOTERMS, HS Codes, container types is an advantage.
What We Offer
-Opportunity to own customer relationships and directly impact global trade.
-Sales coaching, enablement programs, and structured onboarding.
-Transparent performance-linked incentives with uncapped earning potential.
-Career progression into City Growth Lead.
