Key Responsibilities
- Serve as the primary point of contact for assigned clients.
- Manage end-to-end client servicing – from onboarding to delivery.
- Coordinate with design, strategy, and creative teams to ensure timely execution.
- Review deliverables for accuracy, branding consistency, and quality (QA) before client handover.
- Maintain 100% error-free client communication and delivery.
- Understand client requirements clearly and translate them into actionable briefs.
- Proactively identify opportunities for account growth and upselling.
- Handle Key Account Management (KAM) for priority clients.
- Track project timelines, approvals, and feedback to avoid delays.
- Ensure high client satisfaction, retention, and relationship building.
Requirements
- 1–3 years of experience in Client Servicing / Customer Success / Account Management (preferably in a creative, branding, or digital agency).
- Strong understanding of design/creative workflows (branding, campaigns, UI/UX, etc.).
- Excellent communication & presentation skills (verbal + written).
- Strong attention to detail for QA and error-free delivery.
- Ability to manage multiple clients/projects simultaneously.
- Familiarity with tools like Figma, Adobe Creative Suite, Trello/Asana, MS Office/Google Workspace.
- Problem-solving mindset with a client-first approach.
Job Type: Full-time
Pay: ₹10,919.37 - ₹30,000.00 per month
Experience:
- Brand Servicing Executive: 2 years (Required)
- Customer Retention: 1 year (Required)
- Agency Servicing: 1 year (Required)
- Client Partner – Creative: 1 year (Required)
Language:
- English (Preferred)
Work Location: In person
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