Job Type: Full-Time
Working Hours: 10:00 AM – 6:30 PM
About Us:
SSB Enterprise is a leading e-commerce company selling premium wellness, grooming, and personal care products under brands like Houzaide: World of Wellness & Care, Pearl Shaving, and EMBROS. We are dedicated to providing exceptional customer experiences and are looking for a Customer Care Executive to join our team.
Key Responsibilities:
- Handle Customer Inquiries: Attend customer calls and respond to queries related to products, warranty, troubleshooting, and general assistance.
- Warranty Registration & Claims: Register customer warranties, process claims, and ensure smooth resolution.
- Issue Resolution: Work closely with internal teams (warehouse, finance, and support staff) to manage refunds, replacements, and product concerns.
- Troubleshooting Assistance: Guide customers through product troubleshooting and provide effective solutions.
- Customer Satisfaction: Maintain a professional and empathetic approach to ensure a positive customer experience.
Requirements:
- Strong communication and problem-solving skills. Fluent English communication skill is a must.
- Basic knowledge of e-commerce operations (preferred but not mandatory).
- Ability to work collaboratively with different departments.
- Prior experience in customer service is a plus, but training will be provided.
Why Join Us?
- Competitive salary and growth opportunities.
- Friendly and supportive work environment.
- Hands-on training to ensure success in the role.
Join us and be part of a team that values customer satisfaction and teamwork!
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Required)
Work Location: In person
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