Customer Success Executive

About GreedyGame

GreedyGame is a leading ad-tech company helping mobile app developers and publishers monetize through innovative, user-first advertising products. With over 1,500 apps onboarded, we are redefining mobile monetization with native, rewarded, and gamified ad formats.
Read more about us: Pubscale & Offerwall

Role Overview

As a Customer Success Executive, you’ll act as the first line of support. You’ll ensure a smooth onboarding experience, assist with basic technical queries, and support day-to-day client operations especially managing inbound queries and performance metrics.

This is an entry-level role ideal for someone with strong communication skills, an interest in ad-tech or mobile apps, and a desire to learn and grow within a fast-paced team.

• Customer Onboarding & Support

• Manage inbound customer tickets via email and chat, ensuring timely resolution.

• Guide clients through integration, SDK setup, and ad placements, ensuring compliance with Google, and app store policies.

• Conduct post-integration audits to validate accuracy and performance.

• Compliance & Quality Assurance

• Review client campaigns and integrations for policy adherence, fraud checks, and ad-quality guidelines.

• Proactively flag compliance risks and collaborate with internal teams to mitigate issues.

• Document and maintain checklists for compliance and quality validation.

• Performance Monitoring & Insights

• Track client KPIs, analyze campaign/ad performance, and share actionable recommendations.

• Partner with cross-functional teams (Tech, Sales, Product) to resolve escalations.

• Maintain and update internal knowledge bases, FAQs, and customer education materials.

What We’re Looking For

• Experience: 1–3 years in client support, customer success, or onboarding in SaaS, ad-tech, or mobile app ecosystem.

• Compliance Awareness: Familiarity with advertising standards, data privacy (GDPR/CCPA basics), and app store ad policies.

• Technical Skills: Ability to test integrations, replicate issues, and ensure accuracy in implementation.

• Tools: Exposure to CRM systems (Zoho CRM preferred), ticketing tools, and bug-tracking platforms.

Soft Skills: Strong written/verbal communication, analytical mindset, and client empathy.