Position-Customer Success Executive
Experience- 2+ yrs
Location- Noida (Sec 9)
Notice Period-Immediate joiner-30 days
Qualification- B.Tech, MBA, BBA, any Technical Background
Working days- 5 days
Skills- Tech Savvy, Solving Client queries, Problem Solving Ability, Logical Reasoning, Good Communication Skills
Key Responsibilities:
Qualification- B.Tech, MBA, BBA, any Technical Background
Working days- 5 days
Skills- Tech Savvy, Solving Client queries, Problem Solving Ability, Logical Reasoning, Good Communication Skills
Key Responsibilities:
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Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique goals and challenges.
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Proactively engage with clients to ensure they are maximizing the value of our XR solutions and addressing any issues or concerns.
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Collaborate with cross-functional teams including Sales, Product Development, and Technical Support to deliver exceptional service and support to clients.
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Conduct regular check-ins, trainings, and Q&A sessions to educate clients on product features and best practices.
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Gather feedback from clients to identify areas for improvement and contribute to product enhancements and updates.
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Monitor key performance metrics and outcomes to track client satisfaction and success.
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Willingness to travel up to 25% of the time to client sites to monitor solution usage and ensure customer satisfaction.
Required Qualifications:
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Bachelor's degree in Business Administration, Marketing, Communications, or related field.
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Proven experience in a customer-facing role, preferably in the XR, technology.
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Familiarity with CRM software and customer support tools is a plus.
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Strong interpersonal and communication skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
- Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.
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