Job Title: Customer Support Executive (CSE) – UK Shift
Location: Zouma
Work Schedule:
- Monday to Friday (5 Days)
- Two Alternate Saturdays
- UK Shift Timings
Key Responsibilities:
- Handle inbound and outbound calls, emails, and chat support for UK clients.
- Resolve customer queries with professionalism and efficiency.
- Maintain accurate records of customer interactions in the system.
- Escalate complex issues to the appropriate department when required.
- Ensure customer satisfaction by providing timely updates and follow-ups.
- Meet performance targets related to quality, productivity, and response times.
Requirements:
- Bachelor’s degree or equivalent qualification preferred.
- Prior experience in customer service / international voice process is an advantage.
- Excellent communication skills in English (both verbal & written).
- Ability to work in rotational shifts (UK time zone).
- Strong problem-solving skills and customer-centric attitude.
- Basic knowledge of MS Office and CRM tools is desirable.
What We Offer:
- Competitive salary & performance incentives.
- Growth opportunities within the organization.
- Exposure to an international process and client base.
- Supportive team culture and learning environment.
Drop Your CV ([email protected])
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Fixed shift
Supplemental Pay:
- Performance bonus
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
Expected Start Date: 28/08/2025
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