Job Title: Customer Support Representative
Company: Manvi International Courier
Location: Gaushalla Road , near shere- Punjab Market, patiala
Work Timing: 10:0 AM to 8:00 PM
Salary: ₹15,000 to ₹18,000 CTC
Experience: 1 year in customer service
Joining: Immediate
Education: Graduate
Hiring Specifications:
- Excellent verbal and written communication skills (English & Hindi required; Punjabi preferred)
- Strong multi-tasking and time-management skills
- Ability to handle difficult customers and high-pressure situations
- Comfortable with handling large volumes of inbound and outbound calls
- Male and female both can apply
Job Responsibilities:
- Handle inbound and outbound calls, emails, and chats with customers in a professional manner.
- Resolve shipment-related queries such as tracking issues, delays, and delivery updates.
- Provide accurate and timely information on pricing and delivery timelines.
- Coordinate with logistics partners (DHL, FedEx, UPS, etc.) and internal teams for issue resolution.
- Address customer complaints, provide appropriate solutions, and escalate complex issues when needed.
- Maintain detailed records of customer interactions and case history in the CRM system.
- Ensure timely follow-ups and updates to customers regarding their concerns or queries.
Apply Now: [email protected]
Contact: 9220032489
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Provident Fund
Language:
- English (Required)
- Hindi (Preferred)
Work Location: In person
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