Job Title:
Customer Support Executive cum Sales Executive
Salary:
₹15,000 – ₹18,000 per month (based on experience and skills)
Job Type:
Full-time
Working Days:
Tuesday to Sunday
(Monday Fixed Weekly Off)
Working Hours:
9:30 AM to 6:30 PM
Job Responsibilities:
- Order Confirmations:
Make outgoing calls to confirm customer orders received via website or other platforms.
- Inbound Calls & Queries:
Attend and resolve incoming customer queries professionally and promptly.
- WhatsApp Support:
Handle and respond to customer messages and queries via WhatsApp with accuracy and politeness.
- Customer Complaint Handling:
Resolve customer complaints with a solution-oriented approach while maintaining a positive tone.
- Sales Support:
Assist in promoting ongoing offers and upselling relevant products to interested customers.
- Back Office Operations:
Maintain order records, customer databases, and coordinate with the production/logistics teams.
Candidate Requirements:
- Good communication skills in Hindi and basic English
- Confident telephone manner and customer-friendly attitude
- Basic knowledge of WhatsApp Web, Excel, and handling online queries
- Prior experience in customer support or sales is a plus
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
Application Deadline: 15/08/2025
