- Handle customer complaints provide appropriate solutions and alternatives within the time limits;
- follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Excellent Communication in Hindi is mandatory.
- Strong phone contact handling skills and active listening.
- Ability to multitask, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is an added advantage.
- Languages Preferred : Hindi & English - only female Candidates
- *Speak with the employer* +91 9150681197
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
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