Job Title: Customer Service Intern
Company: Edify.club
Location: Bangalore (On-site)
Stipend: ₹15,000 - ₹20,000 per month
Tenure: 3 months
About Edify.club:
Edify.club is a dynamic platform focused on transforming the way professionals build their careers through continuous learning, expert mentorship, and vibrant community engagement. We are on a mission to empower individuals with the right skills, connections, and experiences to help them thrive in their professional journeys.
Role Overview:
We are looking for an enthusiastic and detail-oriented Customer Service Intern to join our team in Bangalore. As a Customer Service Intern, you will be the first point of contact for our members and will play a key role in enhancing their experience with Edify.club. You’ll help address customer queries, provide support, and contribute to building a strong and positive community.
Key Responsibilities:
- Handle customer queries via email, chat, and phone
- Provide accurate information about Edify.club offerings and services
- Resolve member issues efficiently and effectively
- Maintain records of customer interactions and feedback
- Work closely with other teams (product, marketing, community) to ensure a seamless user experience
- Identify and suggest improvements to existing customer service processes
- Contribute to member engagement and satisfaction initiatives
What We’re Looking For:
- Strong communication skills (written and verbal) in English
- Empathy and a genuine desire to help customers
- Ability to multitask and manage time effectively
- Proactive, positive attitude with a problem-solving mindset
- Basic knowledge of CRM tools is a plus
- Currently pursuing or recently completed undergraduate/graduate studies
Perks:
- Hands-on experience in a fast-growing startup environment
- Opportunity to interact with industry leaders and a thriving community
- Certificate of internship upon successful completion
- Flexible and collaborative work culture
How to Apply:
If you are passionate about helping people and want to be part of an exciting growth story, we would love to hear from you! Please send your resume to [[email protected]]
Job Type: Internship
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Language:
- English (Preferred)
- Hindi (Preferred)
- Kannada (Preferred)
Work Location: In person
