A Customer Care Executive is responsible for managing customer interactions, resolving issues, and ensuring a positive customer experience. They handle customer inquiries, address complaints, and provide support through various channels like phone, email, and chat. The goal is to build strong customer relationships and maintain high levels of customer satisfaction. Key Responsibilities:
- Handling customer inquiries and complaints:Answering questions, resolving issues, and providing appropriate solutions.
- Providing excellent customer service:Building positive relationships, demonstrating empathy, and ensuring a positive experience.
- Communicating effectively:Using clear and concise language, both written and verbal, to explain product features and processes.
- Maintaining accurate records:Documenting customer interactions, resolutions, and follow-up actions.
- Escalating complex issues:Identifying and referring complex problems to appropriate teams or management.
- Collaborating with other teams:Working with sales, technical support, and other departments to provide seamless support.
- Meeting customer expectations:Ensuring timely responses, accurate information, and effective problem resolution.
- Monitoring and improving customer service processes:Identifying areas for improvement and implementing changes to enhance the customer experience.
- Training and mentoring:Providing guidance and support to junior team members.
- Achieving sales targets and goals:In some roles, Customer Care Executives may also be responsible for upselling or cross-selling products and services.
Job Types: Full-time, Part-time, Permanent
Pay: ₹9,365.98 - ₹42,422.39 per month
Benefits:
- Health insurance
- Provident Fund
- Work from home
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
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