Responsibilities:
Key Aspects of Customer Support:
- Problem Resolution: This is the core function. Customer support teams help customers troubleshoot technical issues, answer questions about product features, guide them through processes, and resolve any problems they encounter.
- Information Provision: They act as a knowledge hub, providing clear and accurate information about products, services, policies, billing, and more.
- Guidance and Training: For complex products or services, support might involve walking customers through installation, setup, or advanced usage.
- Complaint Management: Handling complaints effectively, empathizing with the customer's frustration, and working towards a satisfactory resolution are crucial for maintaining customer loyalty.
- Feedback Collection: Customer support interactions are a rich source of feedback. Support agents often document issues, suggestions, and pain points, which can then be relayed to product development, marketing, and other teams for improvement.
- Relationship Building: While customer support is often focused on specific issues, good support builds trust and strengthens the customer-company relationship, contributing to long-term loyalty and retention.
- Proactive Support: In some cases, customer support can be proactive, like notifying customers about upcoming system maintenance, sharing updates on known bugs, or offering preemptive solutions.
Job Types: Full-time, Permanent
Pay: Up to ₹22,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
Application Question(s):
- What is your current salary?
- What is your expected salary ?
Work Location: In person
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