We are looking for a Customer Service Executive to manage customer interactions and ensure excellent service experience. The role involves engaging with potential and existing customers through phone calls, inviting them to the showroom, and collecting feedback post vehicle servicing.
Key Responsibilities:
* Make outbound calls to prospective customers and invite them to visit the showroom if they are interested.
* Call customers after their vehicle servicing is completed to gather feedback on service quality and overall experience.
* Maintain accurate records of customer interactions and update the database regularly.
* Address basic customer queries and escalate concerns to the relevant team when required.
* Build and maintain positive relationships with customers to enhance customer satisfaction and retention.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
