Job Title: Customer Service Representative
Company: Tech Mahindra
Location: Maitree Vihar, Bhubaneswar, Odisha-751023
Number of Openings: 195
Fresher and Experienced : Both are welcome to apply
Salary Range: ₹1,80,000 – ₹2,20,000 per annum
Job Description:
Tech Mahindra is seeking experienced Customer Service Representatives to join our dynamic team in Bhubaneswar. The ideal candidate should have a strong background in customer support, excellent communication skills, and fluency in English. This role involves handling customer queries, providing solutions, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Resolve customer complaints, queries, and provide accurate information.
- Ensure timely follow-ups and escalation of critical issues when required.
- Maintain a high level of customer service standards.
- Adhere to company policies and procedures while delivering solutions.
- Document customer interactions and feedback for process improvement.
- Meet performance metrics such as call quality, resolution time, and customer satisfaction.
Eligibility Criteria:
- Fluent in English (spoken and written) with strong communication skills.
- Ability to work in rotational shifts (including night shifts).
- Basic computer knowledge and familiarity with CRM tools is a plus.
- Strong problem-solving skills and a customer-centric approach.
Why Join Tech Mahindra?
- Competitive salary package (₹1.8L – ₹2.2L per annum).
- Professional growth and career advancement opportunities.
- Employee-friendly work environment with learning & development programs.
- Health benefits
- Cab facility available for night shifts (range: 10 to 20 km)
- 6 working days with 1 rotational week off
- 9 hour of login time with 1 hour break (included)
Interested candidates can share their updated resumes or apply through the company portal.
Join Tech Mahindra and be a part of a global leader in digital transformation!
Job Types: Full-time, Fresher, Contractual / Temporary
Contract length: 4 months
Pay: ₹13,400.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Morning shift
- Night shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
Speak with the employer
+91 7978398679
Expected Start Date: 28/06/2025
