Customer Relationship Executive ( Female)

ChatGPTYou said:Jd for customers relationship Executive ChatGPT said:

Here’s a professional Job Description (JD) for Customer Relationship Executive you can use or customize:

Job Title: Customer Relationship Executive

Department: Sales / Customer Service
Location: [Your Location]
Reports To: Customer Relationship Manager / Sales Manager

Job Summary:

The Customer Relationship Executive will be responsible for building and maintaining long-term relationships with customers, ensuring excellent customer service, handling queries, and promoting company products/services. The role focuses on enhancing customer satisfaction, retention, and driving business growth through effective client engagement.

Key Responsibilities:

• Develop and maintain strong relationships with existing and new customers.
• Handle customer inquiries, complaints, and service requests promptly and professionally.
• Coordinate with internal departments (sales, operations, accounts, etc.) to resolve customer issues.
• Regularly update customers on new products, services, offers, and company initiatives.
• Ensure high levels of customer satisfaction by providing personalized support.
• Maintain accurate records of customer interactions, transactions, and feedback in CRM systems.
• Assist in preparing customer reports, MIS, and documentation.
• Identify opportunities for cross-selling and up-selling company products/services.
• Support the sales and marketing team in customer engagement activities, events, and campaigns.
• Follow up on payments, renewals, and service agreements.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Customer-focused attitude with patience and empathy.
• Ability to manage multiple customer accounts effectively.
• Good organizational and time-management skills.
• Proficiency in MS Office and CRM software.
• Team player with a proactive approach.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 1–3 years of experience in customer service, client relationship, or sales support role.
• Experience in financial Services, Portfolio Management industry will be preferred.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Internet reimbursement

Experience:

• Customer relationship management: 2 years (Required)

Language:

• English (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Speak with the employer
+91 9758020000