A Customer Relations Executive plays a vital role in managing clients and ensuring a smooth experience
Duties and responsibilities
- Work with the sales and marketing team to maximize revenue through strategic planning and promotions
- Promote additional services, upgrades, or amenities to enhance the client experience.
- Generate reports on leads, closing, appointments and patient feedback
- Provide information on package deals, promotions, and special offers.
- Stay informed about the clinics facilities, services, and policies.
- Keep track of dates of procedures and update the reservation system accordingly.
- Ensure accuracy in billing.
- Coordinate with front desk and other departments to ensure a seamless patient experience.
- Relay requests or requirements to relevant departments.
- Participate in training programs to enhance knowledge and skills.
- Utilize CRM tools to maintain a database of client information and preferences.
- Respond promptly to emails and phone calls regarding treatments.
- Foster positive relationships with all patients and clients
- Be flexible in handling last-minute changes and adjustments
- Solicit feedback from patients and report any recurring issues or suggestions to management.
A Customer Relations Executive in should have excellent communication skills, attention to detail, and a client-centric approach to ensure a positive experience for clients. Additionally, knowledge of healthcare systems and a good understanding of the clinic’s policies, standards and ethics are essential
Apply if you have:
-Minimum 1 year experience.
-A graduate degree and experience in sales and marketing
-Experience in healthcare is a plus
-Strong presentation skills
-Passion persistent ability to communicate with people at all level
-Confident, self starter & presentable personality.
-Positive attitude for meeting new people.
-Someone who enjoys doing sales
-Client friendly approach
-Candidate who are based in Ernakulam will have more preference
Benefits
We offer competitive salary as well as a comprehensive benefit package which includes but is not limited to:
- Yearly rise in salary
- Festival bonus
- Target incentive
-Salary raise based on performance not limited to the annual raise
For further information contact via phone
-9207778413
-9645771770
Email: [email protected]
Send your personal information and CV to [email protected] and we will get back to you
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
