Customer Relationship Executive

Key Responsibilities:

1. CRM System Management

• Manage and update the CRM software with customer information, purchase history, preferences, and interactions.
• Ensure the accuracy and integrity of customer data in the system.
• Regularly segment customer data for targeted campaigns.

2. Customer Engagement & Retention

• Develop and execute loyalty programs, referral schemes, and retention strategies.
• Handle regular communication through SMS, WhatsApp, emails, and calls.
• Track customer behavior and engagement to drive repeat purchases.

3. Customer Service & Relationship Building

• Act as a key point of contact for resolving customer queries, complaints, or feedback.
• Build long-term relationships by providing prompt, personalized, and effective service.
• Ensure timely thank-you and welcome messages after visits or purchases.

4. Campaign & Feedback Management

• Coordinate CRM campaigns and promotional offers across different channels.
• Collect customer feedback post-purchase or service to analyze satisfaction levels.
• Share insights with relevant teams for service improvement.

5. Sales & Marketing Support

• Provide the sales team with customer insights to support cross-selling and upselling efforts.
• Align with the marketing team to implement customer-focused campaigns.
• Monitor and report on CRM campaign performance and ROI.

6. Data Analysis & Reporting

• Generate CRM reports related to customer acquisition, retention, churn, and engagement.
• Use data to suggest improvements in customer experience and communication strategies.

Qualifications & Skills:

• Bachelor's degree in Marketing, Business Administration, or related field.
• 1–4 years of experience in CRM, customer service, or marketing roles.
• Hands-on experience with CRM tools (Zoho, Salesforce, HubSpot, or similar).
• Strong communication and interpersonal skills.
• Data-driven mindset with attention to detail.
• Proficient in MS Excel, email tools, and digital communication platforms.
• Ability to multitask and manage time efficiently.

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person