We are looking for a Customer Relations Operations Executive to be the face of Soni Sapphire’s customer experience. The role involves handling customer queries with professionalism, especially for our premium/high-end clientele, while also managing brand interactions on Instagram.
The ideal candidate should be smart, confident, and have excellent communication skills with a pleasing personality. Experience with CRM tools will be a strong plus.
Key Responsibilities:
- Handle customer queries promptly via calls, emails, WhatsApp, and social media platforms.
- Manage and resolve queries of high-end customers with extra care and professionalism.
- Respond to DMs, comments, and customer concerns on Instagram, ensuring an engaging brand presence.
- Update and manage customer interactions using the CRM tool for smooth workflow.
- Build and maintain positive customer relationships to drive retention and satisfaction.
- Coordinate with internal teams to resolve order, delivery, or product-related issues.
- Maintain a professional tone and brand image in all communications.
Requirements:
- Strong verbal and written communication skills in English & Hindi.
- Smart, confident personality with a customer-first attitude.
- Ability to handle premium clients with patience and professionalism.
- Familiarity with Instagram & social media handling.
- Knowledge of CRM tools will be an added advantage.
- Graduate degree preferred (any field).
- 0–2 years of experience in customer service/client relations.
Perks & Benefits:
- Opportunity to work with a leading brand in the fashion & jewellery industry.
- Exposure to high-end clientele and luxury brand experience.
- Friendly and growth-oriented work environment.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Language:
- English (Required)
Work Location: In person
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