Customer Care Representative
Daamaira Home & Living – Delhi
Job Type: Full-time (On-site)
Location: Rama Road, West Delhi (Near Kirti Nagar Metro Station)
Timings: 10:00 AM – 6:30 PM
Salary: ₹15,000 – ₹20,000 per month
About Us
Daamaira Home & Living is a premium home décor and furnishings brand, offering timeless designs and high-quality products. We are seeking a dedicated Customer Care Representative to join our team and ensure a smooth experience for our clients.
Key Responsibilities
- Handle customer service (inbound and outbound calls, WhatsApp, emails) with professionalism and efficiency.
- Manage order processing (inward & outward of orders) with accuracy and timely follow-up.
- Maintain stock records and assist in inventory management.
- Coordinate with logistics partners for order dispatches and deliveries.
- Maintain customer satisfaction by resolving queries and complaints effectively.
- Provide support to the sales and operations team where required.
Requirements
- Prior experience in customer service, e-commerce, or retail preferred.
- Good communication skills in English & Hindi.
- Basic computer knowledge (MS Excel, emails, order tracking portals).
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment.
What We Offer
- Competitive salary: ₹15,000 – ₹20,000 per month (based on experience).
- Opportunity to work with a growing premium home décor brand.
- Friendly and collaborative work environment.
Job Location: Rama Road, West Delhi (On-site only, candidates from nearby areas preferred)
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- Customer support: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
Expected Start Date: 28/08/2025
