We are looking for a proactive and customer-focused CRM - EXECUTIVE to join our team. You will be the primary point of contact for clients, ensuring smooth communication, timely service, and complete satisfaction from order placement to payment collection.
Responsibilities:
- Handle client leads after order placement and ensure smooth execution till payment.
- Maintain strong relationships through after-sales service and feedback collection.
- Act as a point of contact for client queries, complaints, and escalations.
- Provide clients with support and guidance on company products and services.
- Ensure timely resolution of queries and proactive follow-ups.
- Coordinate with internal teams to ensure client requirements are met.
Key Skills:
- Excellent verbal & written communication.
- Strong follow-up skills and polite disposition.
- Ability to understand client needs and respond effectively.
- Proficiency in MS Excel.
- Proactive, approachable, and available on calls.
Salary & Benefits:
- Freshers / 1–2 years call centre background: ₹15,000 – ₹20,000 per month.
- We are also open to hiring experienced CRMs with 3–4 years of relevant industry experience. The salary package will be commensurate with experience.
- Growth prospects based on performance.
Requirements:
- Experience from a local call centre or client service background preferred.
- Polite, customer-friendly attitude with strong communication skills (Hindi/English).
- Should be located within 30–45 mins travel distance from the office.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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