Key Responsibilities:
- Customer Communication:
- Serve as the primary contact for customers, addressing inquiries, resolving issues and providing support related to our hydraulic equipments.
- Maintain regular communication with customers to keep them informed.
- Customer Engagement & Retention:
- Develop and implement strategies to engage customers, strengthen relationships and ensure high retention rates.
- Feedback & Satisfaction Management:
- Collect, analyze, and act on customer feedback to continuously improve products and services.
- Market & Industry Insights:
- Stay informed about industry trends, customer needs, and competitor activities of hydraulic equipments.
- Customer Support Coordination:
- Work closely with the sales, marketing, and technical support teams to ensure seamless customer support and service delivery.
- Reporting & Analytics:
- Prepare regular reports on customer engagement, retention, and satisfaction metrics.
- Use data to provide actionable insights and recommendations for improving customer relationships and business outcomes.
Qualifications:
- Experience in CRM, customer service, or a similar role, preferably in the manufacturing or engineering sector.
- Strong communication and problem-solving skills.
- Knowledge of CRM tools and practices.
ISHA ENGINEERING AND CO,
S.F. No. 490/1, Kurumbapalayam,
Sathy Road, Coimbatore – 641 107. Tamil Nadu,
9843132704
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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