Key Responsibilities:
1. Customer Service:
- Greet and assist customers in a friendly and professional manner.
- Understand customer needs and provide product recommendations.
- Handle customer inquiries, complaints, and feedback effectively and efficiently.
2. Sales:
- Process sales transactions accurately using the point-of-sale (POS) system.
- Meet or exceed sales targets by promoting products and upselling when appropriate.
- Stay informed about the latest promotions, products, and features to better assist customers.
3. Product Knowledge:
- Maintain a thorough knowledge of products and services offered in the store.
- Offer demonstrations of products when applicable, highlighting key features and benefits.
4. Merchandising:
- Assist in maintaining an organized and visually appealing merchandise display.
- Ensure that shelves and counters are stocked and properly labeled.
5. Inventory Management:
- Report low stock levels to management and assist in inventory counts.
- Help receive and organize stock deliveries as required.
6. Team Collaboration:
- Collaborate with team members to achieve sales goals and enhance customer service.
- Participate in team meetings and training sessions to improve product knowledge and sales techniques.
7. Administrative Tasks:
- Maintain accurate records of sales, transactions, and customer interactions.
- Assist with daily cash register reconciliation at the end of the shift.
Qualifications:
Education:
- High school diploma or equivalent; further education in business or a related field is a plus.
- **Experience:**
- Previous experience in retail sales or customer service is preferred.
Skills:
- Strong communication and interpersonal skills.
- Ability to engage with customers and build rapport quickly.
- Basic math skills and proficiency with POS systems and cash handling.
- Problem-solving skills and the ability to handle challenging customer situations.
Personal Attributes:
- Friendly, approachable, and customer-oriented.
- Ability to work in a fast-paced environment and manage time effectively.
- A positive attitude, motivation for achieving sales goals, and a willingness to learn.
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹18,000.00 per month
