The International Consumer Bank (ICB) is home to many of the firm’s most innovative and cutting edge initiatives, including new products and services, acquisitions, investments, partnerships and collaborations. This is the business responsible for building Chase UK (one of the UKs newest bank), acquiring Nutmeg (the digital wealth manager) and investing in C6 (a leading digital Brazilian bank).
As a Control Manager at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. You'll be responsible for supporting and enhancing the control framework which supports a continuous and integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.
Our Treasury Operations Control Management team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech.
Job responsibilities
- Assisting the design and implementation of control frameworks to ensure compliance with regulatory requirements and internal policies.
- Collaborating and building relationships with Treasury Operations business stakeholders to identify potential risks associated with new and existing products, and develop strategies to mitigate these risks.
- Supporting the Treasury Operations change portfolio, in addition to Controls support of Suspense Account Management, Treasury Settlements and Third Party Payments processes.
- Conducting comprehensive risk assessments for product development and change initiatives, ensuring that all potential risks are identified, evaluated, and addressed.
- Monitoring and evaluate the effectiveness of existing controls and recommend improvements as necessary.
- Providing training and guidance to staff on control processes and risk management practices and foster proactive risk management culture across ICB.
- Contributing to the Compliance and Operational Risk Evaluation (CORE) program by focusing on four key pillars: i) Control Design & Expertise; ii) Risks & Controls Identification/Assessment; iii) Issue Management; iv) Control Governance & Reporting.
- Partnering effectively with control colleagues across the firm, business, operations management, legal, compliance, risk, audit and technology control functions to further establish and maintain business relationship loops.
- Supporting consistent and rigorous operational risk practices and control programs (incl. control committee reporting, risk mitigation, key risk indicators, control design, and controls performance evaluations).
- Reviewing, analysing and managing programme-related data (e.g. KRIs/KPIs) and key metrics to inform on the health of the operational risk and control environment.
- Contributing to cross-departmental initiatives (e.g. awareness programs, risk expos, trainings, etc.).
Required Qualifications, Capabilities and Skills
- 3+ years of experience in Operational Risk Management gained through working within Product, Controls, Compliance or Audit within a large financial institution, regulator, consulting firm and/or retail investments manager.
- Strong acumen for risk identification and assessment, and development of effective control mechanisms that mitigate these risks.
- Excellent written and verbal communication skills with an ability to influence business leaders at all levels of seniority in a meaningful and actionable manner
- Experience in partnering with business and other stakeholders to manage remediation of operational risk related issues.
- Experience process mapping
- Effective time management and prioritization skills.
- Detail-oriented with a high level of accuracy and integrity.
- Comfortable working in an agile and evolving environment
- Passion to grow as part of a team
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Preferred Qualifications, Capabilities and Skills
- Experience using any of the following a plus: JIRA, Confluence, Alteryx or CORE
- Knowledge of Retail banking processes, regulations and risk.
- Understanding of Retail banking products
- Relevant Bachelor’s degree preferred but not required
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
