- Please Note:
- English language proficiency is required for this role.
- This is a full-time, work from office role.
- This requires a U.S. schedule - India Night shift
- Night shift (5.30 PM- 2.30 AM) (6.30 PM – 3.30 AM)
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Work Location: This is a Work from Office/Hybrid position and location is Vashi at:
7th Floor, Vishwaroop IT Park,
Sector 30-A, Vashi, Navi Mumbai – 400705
Shift: Night
Contact: Saiqa 859 157 8918
Pay: ₹20,000.00 - ₹35,000.00 per month
Build Your Future! Come join our thriving team as a Collections Executive! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the collections arena.
Why should you consider TSI (part of TSI family of companies)?
- Paid training
- Team-oriented work environment
- Growth opportunity
- Generous Incentive opportunity
- Comprehensive benefits package available: including medical insurance, paid time off and paid holidays!
- Transport facility (As per policy and shift) - Transportation provided
- Working 5 days/week
In This Role, You Will:
- Contact debtors to discuss overdue accounts and negotiate payment options.
- Handle inbound calls from debtors and provide payment solutions.
- Explain payment plans and the importance of timely payments.
- Update account notes accurately and adjust statuses per guidelines.
- Research and resolve disputed balances.
- Review accounts to be recommended for closure and assists in report preparation.
- Adhering to all applicable laws and regulations related to debt collection.
- Participate in team meetings and suggest process improvements.
- Ensure compliance with debt collection laws and regulations.
Ideal Candidate Qualifications:
- Strong English skills (written & verbal).
- Experience in credit card collections is a plus.
- Collections, sales, or retention experience required.
- 3-5 years of international collections experience (U.S., U.K., AUS, UAE , EUR) required.
- Must follow a set schedule, including breaks and lunches.
- Strong communication, negotiation, and active listening skills.
- Proficient in computer navigation.
- Experience with automated dialers preferred.
- HSC or 10+ 2 -Diploma / Graduation required
- Knowledge of FDCPA and collection laws preferred.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
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