We are looking for a Collection Executive to join our team to handle customer calls, provide exceptional customer support and resolve queries related to Loan/ Credit Card. The role offers an attractive in-hand salary of ₹15000 - ₹27000 and opportunities for growth.
Key Responsibilities:
A Collection Executive plays a crucial role in maintaining a healthy cash flow for a business by recovering overdue payments from clients or customers.
Here are the key responsibilities of a Collection Executive:
Debt recovery Identifying delinquent accounts, contacting customers to discuss overdue payments, and negotiating payment plans or settlements.
Building relationships Maintaining positive customer relationships throughout the collection process, even while dealing with challenging situations.
Record keeping Maintaining accurate and detailed records of customer interactions, payment arrangements, and collection activities.
Reporting Providing regular updates and reports to management on collection activities, outstanding debts, and payment trends.
Problem-solving Investigating and resolving billing discrepancies, payment disputes, and other customer inquiries to facilitate timely payment.
Developing strategies Collaborating with the finance and sales teams to develop and implement effective collection strategies that improve cash flow and reduce delinquency.
Customer service Providing excellent customer service and addressing customer concerns professionally and courteously.
Job Requirements:
The minimum qualification for this role is 12th pass and 0 - 2 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.
Job Type: Full-time
Pay: From ₹15,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
