Job Description for Rm cum Collection Outbound & Field Collection
Responsibilities
- Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments, utilizing effective communication strategies
- Conduct follow-up calls and emails to resolve payment discrepancies and negotiate payment plans
- Document interactions and maintain accurate records of collections activities in our financial systems
- Collaborate with the finance and accounting teams to ensure accurate account reconciliation
- Assist in the development of best practices for collections processes and dispute resolution
- Provide exceptional customer service by addressing client inquiries and concerns in a timely manner
- Analyze account histories and payment trends to identify potential risks and opportunities for improvement within the collections process.
- Prepare and present regular reports on collections performance, account status, and recovery metrics to senior management
- Collaborate with internal departments to address client concerns and improve overall customer satisfaction
Required and Preferred Qualifications Required:
- 2+ years of experience in collections, accounts receivable, or a related field
- Strong understanding of collection processes and debt recovery strategies
- Exceptional verbal and written communication skills
- Proficiency in using financial software and Microsoft Office Suite & MIS
Soft Skills and Cultural Fit
- Good communication and negotiation skills, with the ability to build rapport with clients and stakeholders.
- Strong problem-solving abilities, capable of handling complex issues with a strategic approach.
- Detail-oriented with a commitment to accuracy in reporting and documentation.
- Ability to adapt to changing priorities in a dynamic work environment.
- A proactive and positive attitude, fostering collaborative team dynamics.
Job Type: Full-time
Pay: Up to ₹400,000.00 per year
Application Question(s):
- What's your Current Salary ?
Experience:
- collection executive: 2 years (Preferred)
Location:
- Vasant Kunj, Delhi, Delhi (Preferred)
Work Location: In person
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