KRA (Key Responsibility Areas) for a Clinic in charge/Manager
1. Operational Management
- Oversee the day-to-day operations of the clinic, ensuring smooth functioning of all departments (Reception, consultation rooms, pharmacy.)
- Ensure patient flow is managed efficiently to minimize waiting times and maximize patient satisfaction.
- Supervise the implementation of standard operating procedures (SOPs) across all departments.
- Manage inventory and supply chain for medicines and other essential clinic materials.
2. Patient Care and Satisfaction
- Ensure high standards of patient care and address patient complaints or concerns promptly and effectively.
- Monitor and improve patient satisfaction by implementing feedback mechanisms and regular surveys.
- Ensure that all support staff follow established protocols for treatment, patient interactions, and care.
- Facilitate the communication between patients and healthcare providers, ensuring clarity on treatment plans, expectations, and outcomes.
3. Staff Management
- Lead, supervise and mentor the clinic staff, including doctors, administrative staff, and other personnel.
- Ensure staff members are adhering to their roles and responsibilities and support their professional development.
- Manage staff schedules, leaves, and shifts to ensure optimal coverage and operational efficiency.
- Conduct regular performance appraisals, provide constructive feedback, and manage conflict resolution within the team.
4. Revenue Management & Billing
- Ensure proper and accurate billing processes are followed, ensuring that all patient services are billed correctly.
- Oversee the financial transactions, including payments, receipts.
- Monitor clinic revenue and expenses to ensure that the clinic operates within the allocated budget.
- Develop strategies to increase revenue by promoting clinic services and patient retention programs.
5. Compliance & Legal
- Ensure the clinic complies with all applicable laws, including health and safety regulations, labor laws, and clinical standards.
- Maintain and update required licenses, certifications, and accreditations of the clinic.
- Oversee the compliance of patient data protection regulations (HIPAA or local equivalents) and other legal obligations.
6. Marketing and Business Development
- Implement and oversee marketing initiatives, health camps, and promotional events.
- Collaborate with the marketing department to increase clinic visibility and outreach, contributing to patient acquisition and retention.
- Build relationships with key stakeholders, such as local healthcare providers, hospitals, and pharmacies, to enhance patient referrals and business growth.
7. Quality Control and Improvement
- Continuously monitor the clinic’s performance and look for areas of improvement in service delivery.
- Implement quality control measures for clinical procedures, patient care, and administrative processes.
- Conduct regular audits to ensure adherence to clinical guidelines and improve service efficiency.
- Organize and conduct regular training for Support staff on quality standards, patient care and clinic protocols.
8. Reporting & Documentation
- Prepare regular reports on clinic performance, including financials, patient satisfaction, staff performance, and operational metrics.
- Ensure proper documentation of all clinic activities, including patient records, Next visit of patients. treatment plans, and compliance-related paperwork.
- Provide regular updates to senior management regarding clinic performance, challenges, and areas for improvement.
9. Technology & Equipment Management
- Oversee the maintenance and proper functioning of clinic technology and medical equipment.
- Ensure that all equipment is regularly serviced and complies with relevant safety and operational standards.
- Manage the implementation of clinic management software and other digital tools to streamline operations and patient care.
10. Emergency Management
- Develop and implement contingency plans for emergencies, such as medical emergencies, equipment failure, or staffing shortages.
- Ensure that all clinic staff are trained in emergency procedures and that the clinic is well-prepared to handle critical situations.
- Coordinate with external healthcare providers and hospitals in case of patient referrals or emergencies beyond the clinic's capacity.
Job Type: Full-time
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- How many years of experience do you have in healthcare as Clinic In-Charge?
- What is your in-hand and CTC?
- What is your salary expectation?
- What will be your notice period ?
Work Location: In person
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