Client Success Partner - Mumbai/Bangalore (First Advantage)

• Implement and manage customer’s services programs to best align with customer’s organizational needs and goals
• Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
• Understand each client’s organizational dynamic.
• Probe to discover model and core initiatives in a solutions sales capacity.
• Assist client in goal achievement by leveraging Sterling’s products and services
• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles
• Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction
• Liaise between client, internal departments, and partners to provide clear and accurate program guidance for customers.
• Manage client interactions using Salesforce.com
• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
• Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
• You are able to perform duties within strict deadlines
• You excel when working both within a team and independently
• You have solid knowledge of Sterling’s production systems

• Education:
  • Bachelor's degree or equivalent experience

• 2+ years’ experience in a client-facing role (Preferred)
• Sales and/or sales management experience (SAAS domain preferred)
• Team management experience is a plus
• Strong client focus – commitment to delivering superior client experience and advocating for client needs
• Consultative selling skills – experience expanding account reach, up/cross-selling, new business development
• Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win
• Analytical skills – assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics
• Excellent oral and written communication skills
• Microsoft Office – Expert (especially Excel and Power Point)
• Salesforce.com – Intermediate
• High comfort level with technology and software system

Perks and Benefits