Client Services Analyst

General Information

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Bravura’s Commitment and Mission

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.

As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that help our clients to achieve financial security and prosperity for their customers.

Job Purpose

Provide frontline technical support for Bravura Solutions clients using the Sonata Administration Platform. Manage complete client issue lifecycle from analysis through resolution, with responsibility for defect replication, testing, and escalation to appropriate development and consulting teams.

What You’ll Do

Key Responsibilities -

Client Support & Issue Resolution:

• Analyze and resolve client issues including software defects, database corrections, application functionality guidance, and system configuration fixes
• Respond to service requests and incidents within defined SLAs
• Route defects and enhancement requests to appropriate internal teams Incident Management:
• Assess incident severity, impact, and risk with management escalation as needed
• Manage incident progress and maintain continuous client communication
• Facilitate client meetings for incident management and support process discussions
• Coordinate software releases to client environments
• Escalate cross-client impact issues and perform technical housekeeping tasks

Core Skills:

• Application development methodology expertise with advanced SQL proficiency
• Object-oriented programming capabilities and Microsoft Office proficiency
• Service delivery process knowledge (Incident, Problem, Change Management)
• JIRA and SDLC experience
• Client consultancy and support delivery experience
• Flexibility for travel between offices and client sites

Technical Expertise:

• Core Java with Eclipse Development Platform or any other IDE, hands on experience must
• Java frameworks: Hibernate, JSP/JSF, web services
• Database management with SQL (Oracle preferred)
• Troubleshooting and debugging proficiency in JAVA
• Java certification and cloud exposure (AWS/Azure) preferred

Unleash your potential.

Preferred

• Rotational shift availability (General shift, UK hours: 2:30 PM – 11:30 PM, occasional nights: 11:30 PM – 07 AM)
• Excellent English communication skills for business and technical audiences
• Strong customer service orientation with multitasking abilities
• Independent work capability with solution-based problem-solving skills
• Team collaboration and interpersonal excellence Preferred Experience:
• JAVA based application support model technical background
• Financial services industry knowledge, particularly Wealth management

Experience

• 3- 5 Years of experience

 Working at Bravura

Our people are the heart of our business. We work hard to provide a rich employee with experience and a robust framework for ongoing career development.

• Competitive salary and employee benefits scheme.
• Flexible working hours, we value work-life balance.
• Maternity/ Parental (including secondary) leave policy.
• Cab facility is available in Delhi/NCR.
• Meal facility available