Job Title: Client Relationship Executive (After Sales)
Location:
Kasturi Nagar, Bangalore (On-Site)
Job Type:
Full-Time | Immediate Joining Preferred
Salary:
Negotiable (Based on experience and communication skills)
Gender Preference:
Female candidates preferred
About the Role:
We are seeking a Client Relationship Executive (After Sales) who can manage end-to-end customer engagement, handle client service after order placement, and ensure client satisfaction through effective follow-ups and support. The ideal candidate should be customer-oriented, polite, and proactive with excellent communication skills.
Key Responsibilities:
- Manage client communication after order placement through to payment collection
- Provide after-sales service and ensure customer satisfaction
- Proactively collect and document genuine client feedback
- Handle and resolve client queries and escalate issues when necessary
- Maintain regular follow-ups with clients on deliveries, service issues, and payments
- Support clients with detailed information about company products and services
- Act as the single point of contact for assigned clients
- Coordinate internally with relevant teams to ensure timely and accurate resolution of issues
Key Skills & Requirements:
- Polite, professional, and confident communication skills (spoken and written)
- Strong follow-up skills and commitment to closure
- Ability to understand client needs and respond accordingly
- Proactive and self-driven approach to customer service
- Good organizational and time-management skills
- Must be comfortable handling client calls and staying accessible
- Knowledge of the company’s products/services (training will be provided)
- Proficiency in MS Office, email, and basic CRM tools is an advantage
Qualifications:
- Graduate in any discipline (B.Com, BBA, BA, etc.)
- 1–3 years of experience in client servicing, CRM, or customer support preferred
What We Offer:
- Friendly and supportive work environment
- Training and mentorship for skill development
- Opportunity to grow into senior CRM or account management roles
- Exposure to real-time customer relationship processes and cross-functional coordination
Note:
This is a full-time, on-site role based in Kasturi Nagar, Bangalore. We are actively hiring for immediate joiners, and female candidates are preferred for this position.
Job Types: Full-time, Permanent
Pay: Up to ₹800,000.00 per year
Schedule:
- Day shift
Application Question(s):
- What is your current and expected CTC?
- Are you comfortable with the work location of Kasturi Nagar, Bangalore?
- Which CRM Tools have you used before?
- How many years of experience do you have in CRM role?
Work Location: In person
