Job description
�� Role Overview
The Guest Relations Executive (GRE) in real estate acts as the first point of contact for clients visiting sales or experience centers. They ensure a warm, welcoming environment, provide accurate information, and support the sales team—creating a seamless and positive experience throughout the client journey.
�� Key Responsibilities
· Client Greeting & Reception
o Welcome walk-in clients and VIP guests with professionalism.
o Manage front-desk operations, check-ins, appointments, and reception area.
o Manage Sales Gallery & Reception
o Hospitality Background will be preferred.
· Client Assistance & Communication
o Address client inquiries (in-person, phone, or email), offering detailed property/project information.
o Understand client preferences and guide them to suitable properties.
· Sales Coordination
o Schedule and facilitate site visits, project tours, and handover meetings in collaboration with the sales team.
· Record-Keeping & CRM Updates
o Log walk-ins, feedback, complaints, and follow-ups. Maintain follow-up calls and update CRM and visitor logs.
· Event & Marketing Support
o Assist in organizing open houses, launch events, and promotional activities. Prepare materials like welcome folders.
· Inter-department Coordination
o Liaise with sales, marketing, housekeeping, and maintenance teams to resolve guest needs.
· Facility Maintenance
o Ensure the reception, waiting area, and guest facilities are clean, functional, and inviting.
�� Required Skills & Qualifications
· Education & Experience
o Graduate degree; 2–4 years experience preferred (real estate, hospitality, customer service).
· Core Skills
o Excellent verbal and written communication.
o Strong interpersonal skills, polite, confident, and detail-oriented.
o Basic computer proficiency, savvy with MS Office, CRM tools, visitor logs.
Job Types: Full-time, Permanent
Benefits:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Have you worked in real estate or hospitality sector?
Experience:
- Customer relationship management: 2 years (Required)
Work Location: In person