Job Title: Customer Success Associate – Blended Process (Voice + Chat)
Company: Transcom
Client: Vivint Smart Home
Location: Gurugram – Udyog Vihar, Sector 18
Work Mode: Work From Office (WFO)
Openings: 50 Positions
Job Summary:
We are hiring Customer Success Associates for the Vivint Smart Home (Blended Process) at Transcom, Gurugram. If you have experience in tech support, excellent communication skills, and a passion for resolving customer issues, this is the role for you!
Key Responsibilities:
- Handle inbound/outbound customer interactions via voice and chat
- Troubleshoot smart home devices and technical issues remotely
- Guide customers through setup, configuration, and basic troubleshooting
- Maintain accurate logs and resolve customer concerns professionally
- Meet KPIs including quality, CSAT, and first-call resolution
Eligibility Criteria:
- Education: Graduate or Undergraduate
- Experience:
- Minimum 6 months of international BPO experience
- Tech support experience and troubleshooting knowledge is mandatory
- Skills Required:
- Excellent communication in English (spoken and written)
- Strong technical aptitude and problem-solving skills
- Familiarity with smart devices or technical products is a plus
Job Details:
- Profile: Blended Process (Voice + Chat – Customer + Tech Support)
- Position: Customer Success Associate
- Salary: ₹25,000 – ₹31,000 CTC
- Incentives: ₹8,000 – ₹10,000 per month (performance-based)
- Shifts: 24/7 Rotational
- Working Days: 5 Days Working | Rotational Weekly Offs
- Rounds: HR Round > Ops Round > Versant (C1 Level – US Voice)
- Benefits:
- Both Side Cabs
- Structured training and growth opportunities
Work Location:
Plot No. 76 A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana – 122016
Hiring Zone: Only candidates within 20 KM radius of the office are eligible
Ready to support a global smart home brand? Apply now and become a part of our growing team!
Job Types: Full-time, Permanent, Fresher
Pay: ₹25,000.00 - ₹31,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- Do you have a minimum of 6 months of international BPO experience in tech support, live within 20 KM of Udyog Vihar, are available to join immediately, and comfortable with the offered salary package of ₹25K–₹31K CTC + ₹8K–₹10K incentives?
- Are you comfortable but Gurgaon location, rotational night shift, 5 days working and immediate joining?
Experience:
- International support process: 1 year (Required)
Work Location: In person
