We are currently seeking a Chat Support Executive to join our team in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat.
Key Responsibilities:
- Provide prompt and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
- Assist our customers by understanding their concerns and providing accurate information/ resolution to them.
- Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
- Empathize with customers and provide excellent customer service.
Requirements:
- Minimum high school diploma or equivalent.
- 0.6-1 year of Chat Support experience is a must.
- Excellent written and verbal communication skills.
- Comfortable using live chat support software and multitasking between multiple chat windows.
- Previous experience in web chat support for foreign clients would be a plus.
- Candidates with a background in international live chat support will be given preference.
- Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
- Willingness to adapt to new processes, tools, and client requirements.
Job Type: Full-time
Pay: Up to ₹30,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- This is a 6 days a week role with rotational week offs. Are you comfortable with it?
Experience:
- Live chat: 1 year (Preferred)
Location:
- Noida Sector 62, Noida, Uttar Pradesh (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
नौकरी रिपोर्ट करें
