Job description:
Job Roles & Responsibility:
1. Fixing appointments and enquiry visit conversion
2. Telephone etiquette with call quality adherence
3. First Call Resolution (FCR) of enquiry calls
4. Average wait time of patients during the call (Call holding)
5. Call transfer rate
6. Customer call frequency
7. Ensure all the calls are answered properly without getting missed out
8. Quality parameters followed as per SOP's
9. Feedback from the patients and their satisfaction
Candidate should speak Malayalam, Tamil & English Fluently.
Looking for Immediate joiners. For Job Opportunities Contact HR @ 7550288193 / 8939534672
Job Type: Full-time
Benefits:
Health insurance
Life insurance
Provident Fund
Schedule:
Day shift
Education:
Telecalling: 1 year (Preferred)
Language:
Malayalam,Hindi, English (Preferred)
*Speak with the employer* +91 8939534672
Job Types: Permanent, Full-time, Fresher
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Rotational shift
Supplemental Pay:
Yearly bonus
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
tele sales: 1 year (Preferred)
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Language:
- Hindi (Preferred)
Work Location: In person
Speak with the employer
+91 8790426688
