- Answering Customer Calls:Handling both inbound and outbound calls related to customer inquiries, orders, and issues.
- Providing Information:Offering accurate and helpful information about products, services, and company policies.
- Resolving Issues:Troubleshooting customer problems, addressing complaints, and finding solutions to ensure customer satisfaction.
- Processing Orders:Assisting customers with placing orders, managing returns, and handling related transactions.
- Maintaining Records:Documenting customer interactions, updating information in CRM systems, and ensuring accurate records.
- Meeting Performance Targets:Achieving goals related to call handling time, resolution rates, and customer satisfaction.
- Following Company Procedures:Adhering to established guidelines for call handling, data security, and customer service protocols.
- Identifying Opportunities:Recognizing potential sales leads, upsell opportunities, and areas for service improvement.
- Age limit:20 to 30.
Job Types: Full-time, Permanent, Fresher
Pay: ₹9,297.30 - ₹32,293.97 per month
Language:
- Hindi (Preferred)
Work Location: In person
Speak with the employer
+91 8056081581
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