Job Title: Call Centre Agent / Customer Service Representative
Job Summary:
We are seeking a dedicated and customer-focused Call Centre Agent to handle inbound and/or outbound calls from customers, respond to inquiries, resolve issues, and provide outstanding service. The ideal candidate will have excellent communication skills, a professional attitude, and a desire to help others.
Key Responsibilities:
- Handle a high volume of inbound/outbound calls in a professional manner.
- Resolve customer complaints and issues with patience and efficiency.
- Provide accurate, valid, and complete information using the right tools and resources.
- Follow communication scripts and standard operating procedures.
- Identify and escalate priority issues to the appropriate department.
- Keep detailed records of customer interactions, comments, and complaints.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Meet personal/team qualitative and quantitative targets.
- Stay informed about company products, services, and policies.
Requirements and Skills:
- High school diploma or equivalent; higher education is a plus.
- Proven experience in a customer service or call center role is an advantage.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer-focused with the ability to handle pressure and resolve conflicts.
- Good data entry and typing skills.
- Ability to work in a team environment.
Working Conditions:
- Shift-based schedule including evenings, weekends, and holidays if required.
- Fast-paced office environment with headset and computer use for extended periods.
- Remote work options may be available depending on the company.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Language:
- Hindi (Preferred)
Work Location: In person
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