Role Overview
We are looking for a proactive and detail-oriented Business Operations Executive to join our core operations team. This role is essential in ensuring smooth day-to-day business operations including order processing, vendor management, logistics coordination, and customer interaction. The ideal candidate will bring strong organizational and communication skills, along with the ability to thrive in a fast-paced environment.
Key Responsibilities
- Process and manage orders through the VPLAK Admin portal, coordinating pickups and deliveries while ensuring compliance with GST laws.
- Monitor shipments to ensure timely dispatch and delivery; proactively resolve delays and logistics issues.
- Research, evaluate, and negotiate with vendors to maintain productive relationships aligned with company policies.
- Coordinate with courier and logistics partners to manage delivery timelines, weight disputes, COD remittances, and billing discrepancies.
- Handle customer interactions via phone, email, and WhatsApp, ensuring prompt and professional communication as per SLAs.
- Liaise with senior management to define operational goals and support the development of long-term strategies.
- Assist in creating and managing budgets, monitor expenditures, and optimize operational costs.
- Supervise internal and third-party service providers to maintain efficient operations and ensure facility satisfaction.
Requirements
- Proven experience in vendor management with strong negotiation and convincing skills.
- Excellent verbal and written communication skills for professional customer engagement.
- Strong leadership qualities and ability to handle team coordination when needed.
- High attention to detail in managing order processes and documentation.
- Ability to multitask and prioritize effectively in a dynamic work environment.
- Experience in dealing with logistics providers and courier service partners.
- Fast decision-making ability aligned with real-time operational needs.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
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