The HRO PEO Benefits team works on works on providing support to client’s requests in various benefits related queries. The group works on more than 100 tasks which are divided into groups. While some involve client contact through phones or chat, almost all of them involve client contact via email. These requests are from our clients or our clients’ employees (Work Site Employees) who reach out to ADP for assistance and resolution
- Leads the daily activities of the HRO PEO Benefits team to ensure operations are run as per the agreed SLAs.
- Monitors various standards including internal quality service scores, project completion times, rework percent, productivity targets and service level agreements are achieved.
- Learn the specific tasks of the process in detail to be able to effectively lead the group
- Spend extensive time on floor conducting side-by-side coaching sessions to help associates drive better quality for clients
- Responsible for taking a lead in escalations and get on calls with clients whenever required.
- Provides guidance and support to the team members to resolve queries/issues by utilizing extensive product knowledge and troubleshooting experience.
- Supervise daily operations and ensure daily, weekly and monthly tasks are completed as scheduled.
- Develop internal team members for Goals of the Process & Self Development.
- Supervise team and provides direction, feedback and assistance whenever needed.
- Develop and drive to completion plans for special projects, Issues Logs and ongoing requirements & manage the execution,
- Build strong partnerships with the US partners to ensure transparent, clear and regular communication and deliver results as expected.
- Should have people leadership experience
- Excellent communication and interpersonal skills.
- Strong analytical skills with ability to use data to drive efficiencies.
- Good Microsoft Skills such as Outlook, Excel, Powerpoint, Vision, etc.
- Should be a strong team player
- Should not have been on any kind of improvement plan.
- Should be open to work in the US shift
- Attention to detail when working with large volumes of data
- Flexible to work in a US shift as clients work in the US time zone
नौकरी रिपोर्ट करें
