We have urgent Requirements for MBBS, BAMS, or BHMS degrees Doctors to fulfill customer support roles with our new IVF chain, headquartered in Mumbai. It is a Work from Office role(Office Ghatkopar East) and will be an 8 hrs shift. To start with I would need 4 Drs.
Key responsibilities will be -
- Respond to medical and non-medical queries from patients via chat, email, or phone in a timely and professional manner.
- Triage cases and escalate medical emergencies to the appropriate clinical teams.
- Review prescriptions, reports, and treatment plans to ensure accuracy before dispatch (if applicable).
- Assist patients in understanding medical terminology, test results, and treatment protocols.
- Collaborate with internal teams (e.g., doctors, pharmacy, diagnostics, tech) to resolve customer issues effectively.
- Maintain records of patient interactions, feedback, and issues in CRM tools.
- Ensure compliance with medical ethics, data privacy laws, and company protocols.
- Participate in training programs, quality audits, and process improvement initiatives.
If you want to app,y then send your cv
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
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