Job Description: Back Support Sales Associate
Customer Inquiries and Support:
- Handle incoming customer inquiries via phone, email, or chat, providing accurate information about products, order status, and sales policies.
- Address customer concerns, issues, or complaints in a professional and efficient manner, ensuring timely resolution.
Sales Order Processing Assistance:
- Assist in the processing of sales orders by verifying order details, entering them into the system, and ensuring timely delivery.
- Develop and maintain order status forms to track order progress from placement to delivery.
Documentation Handling and Accuracy:
- Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.
- Maintain organized records of all sales documentation for easy retrieval and reference.
Account and Item Master Creation:
- Create and maintain account master records for new customers and vendors.
- Establish item master records for new products, ensuring accuracy and completeness.
Sample Invoice Generation:
- Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.
Team Coordination and Support:
- Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support.
- Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹23,000.00 per month
Benefits:
- Provident Fund
Compensation Package:
- Performance bonus
Schedule:
- Day shift
- Weekend only
Experience:
- total work: 1 year (Preferred)
Work Location: In person
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