Azure/AWS Platform Administrator- Cloud/ ITSM Integrations/Gen AI

Overview

Responsibilities

• Implement and support application migration, modernization, and transformation projects, leveraging cloud-native technologies and methodologies.
• Implement cloud infrastructure policies, standards, and best practices, ensuring cloud environment adherence to security and regulatory requirements.
• Design, deploy and optimize cloud-based infrastructure using Azure/AWS services that meet the performance, availability, scalability, and reliability needs of our applications and services.
• Drive troubleshooting of cloud infrastructure issues, ensuring timely resolution and root cause analysis by partnering with global cloud center of excellence & enterprise application teams, and PepsiCo premium cloud partners (Microsoft, AWS).
• Manage cloud-native solutions with integrated service management workflows across platforms like Azure or AWS.
• Design and implement ITSM integrations (e.g., ServiceNow) to streamline incident response, change management, and automated service delivery.
• Leverage Generative AI models to drive intelligent automation—enabling self-service support, chatbot agents, and proactive remediation across IT operations.
• Collaborate cross-functionally to ensure secure, scalable, and observability-driven systems aligned with enterprise reliability goals.
• Establish and maintain effective communication and collaboration with internal and external stakeholders, including business leaders, developers, customers, and vendors.
• Develop Infrastructure as Code (IaC) to automate provisioning and management of cloud resources. Write and maintain scripts for automation and deployment using PowerShell, Python, or Azure/AWS CLI.
• Work with stakeholders to document architectures, configurations, and best practices.
• Knowledge of cloud security principles around data protection, identity and access Management (IAM), compliance and regulatory, threat detection and prevention, disaster recovery and business continuity.

Qualifications

• Bachelor’s degree in computer science.
• At least 6 to 8 years of experience in IT cloud infrastructure, architecture and operations, including security, with at least 4 years in a technical leadership role
• Strong knowledge of cloud architecture, design, and deployment principles and practices, including microservices, serverless, containers, and DevOps.
• Deep expertise in cloud platforms (Azure, AWS, or GCP), with experience designing scalable, secure infrastructure and automated workflows.
• Strong knowledge of ITSM systems like ServiceNow or Jira, including integration development, API management, and process automation.
• Familiarity with Generative AI concepts, LLMs, and applying AI solutions to automate support, enhance observability, and drive intelligent operations.
• Deep expertise in Azure/AWS networking and security fundamentals, including network endpoints & network security groups, firewalls, external/internal DNS, load balancers, virtual networks and subnets.
• Proficient in scripting and automation tools, such as PowerShell, Python, Terraform, and Ansible.
• Excellent problem-solving, analytical, and communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Certifications in Azure/AWS platform administration, networking and security are preferred.
• Strong self-organization, time management and prioritization skills
• A high level of attention to detail, excellent follow through, and reliability
• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization
• Ability to listen, establish rapport, and credibility as a strategic partner vertically within the business unit or function, as well as with leadership and functional teams
• Strategic thinker focused on business value results that utilize technical solutions
• Strong communication skills in writing, speaking, and presenting
• Capable to work effectively in a multi-tasking environment.
• Fluent in English language.