THE OPPORTUNITY
An exciting opportunity has become available to be part of our fast-growing team, and to be a key part of the Audience Analytics function. This role provides an outstanding opportunity to join one of the UK’s fastest growing media services companies and will provide an ambitious individual with valuable experience for progression and development.
THE COMPANY
MediaSense delivers both productised and custom-made solutions through three service lines:
- Models: Strategic consultancy service to transform internal and external creative and media operating models and technology to drive productivity and sustained value.
- Partners: Strategic pitch management service of creative, media, data and technology partners aligned to the client’s value, performance and capability goals.
- Analytics: Media auditing and analytics using cross-channel data to optimise performance and ensure the best value on the clients’ media investment. There are different levels of the analytics service adapted to the clients’ needs, all underpinned by robust data insights.
The business is designed around its clients and offers a tailored service with access to all service lines which focus on creative, media and analytics. It has proven ability to effectively support large, complex organisations and deliver multiple projects simultaneously. As evidenced through its strong track record with clients, MediaSense pride themselves on the consistent high quality of service delivery and the ability to accelerate transformation and growth. It is the fastest growing global marketing advisory and serves 60% of the world's top 50 advertisers.
The company works with over 50 clients and has over 200 employees across the UK, New York, Singapore & India. For more information, visit www.media-sense.com
THE ROLE
The hours for this role are 12:00 – 21:00 (IST), to coincide with our UK office hours.
Responsibilities will include:
- Monitoring of Automated Reports
- Monitoring of key deliverables
- Notify clients/Kantar of any delays within set SLA Resolve or escalate issues
- Client Support
- Investigate, escalate, respond or assign queries via Jira
- Data queries New barb subscribers
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- Audience Reporting
- Prepare and deliver accurate and timely audience reports
- Take ownership of assigned reports, ensuring they are delivered to agreed deadlines
- Maintain a high level of accuracy and attention to detail in all reports
- Work flexibly to cover reporting responsibilities during colleague absences and annual leave
THE ESSENTIALS
- Alteryx: Experience in data analysis, transformation, and workflow automation using Alteryx.
- MS SQL: Basic knowledge of MS SQL in order to facilitate investigations.
- Monitoring: Experience in monitoring processes to ensure timely completion, with the ability to escalate issues when required.
- Query Management: Managing and responding to queries, resolving minor issues independently, and developing expertise in data.
- Service Desk: Familiarity with help desk tools to track and manage support requests would be an advantage but is not essential.
- Problem Solving: Strong analytical skills with the ability to investigate and resolve issues.
- Attention to Detail: Ensures work is completed to a high standard of quality by thoroughly reviewing tasks to minimize errors and prevent issues from arising.
- Time Management: Work in a fast-paced environment ensuring adherence to strict deadlines and SLAs. Ability to juggle multiple tasks and meet tight deadlines, managing priorities effectively.
- Communication: Strong written and verbal communication skills to interact with teams, stakeholders, and clients.
WHAT WE OFFER:
- Hybrid working
- Initial holiday allowance of 27 days per year
- Day off for your birthday
- Work from any location in the world up to 4 weeks per year
- Company bonus scheme
- Personal Bupa health insurance from Day 1
- Employee Assistance Programme
- Employee Referral Bonus & New Business Bonus schemes
- Frequent social events
- Performance Recognition and Length of Service awards
- Learning and development opportunities
