POSITION SUMMARY:
- The Associate/Specialist, Correspondence will work with multiple teams within Ocwen, focusing on the coordination required to support Ocwen loan servicing for borrower’s correspondence.
- The Associate will work with various management and internal teams in the fulfillment of daily tasks, analysis, documentation, and testing responsibilities.
- The Associate will play a key role in operations, performing reconciliation, building control and analytical reports and working with multiple internal customers and build relationships.
- To be able to work with IT support team for various application changes related to letters.
JOB FUNCTIONS AND RESPONSIBILITIES
- Help monitor and track business unit’s response to inquiries, working with various teams to provide timely and thorough responses on root cause analysis, data and other requested information.
- Creating/automating reports using advanced MS Excel.
- Assisting management in fulfilling audit requests and remediation actions for various auditing entities as needed.
- Perform daily, weekly and monthly reconciliation of volume sent by business unit verses that at the print vendors.
- Drafting various reports for the higher management as per schedule.
- Other duties as assigned
EDUCATION / EXPERIENCE
- Graduate candidates with at 0-2(Associate) years of Experience in working with Mortgage industry. (Will be a plus)
- Good Communication Skills is a must
- Customer centric/focused.
- Should have strong interpersonal skills and the ability to do multi-task.
- Should be able to analyze basic data/reports and provide synopsis/summary of process performance
- Ability to meet deadlines and prioritize critical issues
- Proficient with Microsoft Word, Excel, Outlook.
WORK SCHEDULE OR TRAVEL REQUIREMENTS
Should be willing to work night shifts and flexible to another shift
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